All allt products are made to order especially for you! We don’t keep pre-made inventory on hand in limited quantities. Instead, when we receive your order, we make the items based on your individual requests — that’s why we can offer so many design and size options!
Our goal is ship your order within 3-5 business days from receipt, but this can vary based on order volume or stock supply. Often the turnaround is much quicker, but sometimes it can be a little longer as well. If there are unusual delays with your order production, we will contact you via email to let you know, and you can also view these messages from your account on the website. We know that our customers are excited to receive their products and are eager for updates, so each day we update the current shipping status on the right column of the website to indicate which day’s orders are currently in production and being shipped. We will do our best to get your order out as quickly as possible!
You should receive a confirmation email once your order is placed which contains your order details. If you do not receive this email, please check your spam folder! If we have any questions about your order, we may send additional emails so please make sure email@example.com is on your approved sender list! If you created an account on our website, you can also see your order history from the My Account page.
Once your order ships you should receive another email that includes a tracking number. All US orders are sent via First Class mail with tracking, and typically take 4-6 days for delivery by the post office. We are located in Austin, TX, so the length of time for delivery depends on your location relative to us.
Orders outside of the US are sent via First Class International. Tracking is provided by the USPS while the package is in the US but may be limited once the package leaves the country.
We ship all of our products in cushioned bubble envelopes, but sometimes damage does happen! If you notice any defects when your receive your package, please let us know as soon as possible so that we can make it right!
For customers who have a time-sensitive order we have added a shipping option for Expedited Handling at check out. When choosing this option the order will be prioritized for production in 1-2 days and sent via USPS Priority Mail instead of USPS First Class Mail. If we have a stock issue affecting production of your order, we will contact you by email and refund the handling fee if necessary.
Unfortunately we are unable to offer a faster shipping method to international customers at this time, but we will still prioritize production of the order if this shipping option is selected at check out.
Tracking your shipment
We use stamps.com for most of our shipping, so you should receive an email from stamps.com with your tracking number and link as well as an email update from our website shopping cart system. If you don’t receive any emails, they may be filed into “spam” or “promotions” by your email system so you should check there.
You can also access the tracking number by viewing your order history from your account on our website. If the current status on your order says “Processing” then it hasn’t been shipped yet. All orders that have been shipped have a status of “Completed” and your tracking number should be listed. If you didn’t create an account when you placed your order you can still create one later, but you will need to email us (firstname.lastname@example.org) so that we can connect the order to your account. If you have an account but don’t see your order listed, just email us and we can connect them together.
All international shipments go through a regional processing facility in the US before leaving the country, so you will see that on the tracking history for your package.
Here are some helpful links for tracking your package. The same tracking number can be used on both sites, but sometimes one gives more information than the other.